Starting with the major acquisition of a US firm, VISASQ has expanded its global footprint to 7 global offices. As the number of locations and international team members continues to grow, there is an urgent need to transition from locally optimized IT environments to unified, globally managed IT controls and operations.

The mission of this role is to scale our Headquarters' forward-thinking IT strategy—which includes active business utilization of modern AI tools like Claude and Gemini, advanced SaaS integration, and internal DX initiatives—across all global offices to deliver a consistent IT experience and governance framework. Operating from Japan, you will serve as a bridge to support global team members, leading the planning, architecture, and operation of cross-border IT services and operating models.

The Corporate IT department’s core mission is to leverage technology to accelerate business growth while solving organizational challenges. We welcome someone who will act as a bridge between Japan HQ and international branches, leading our global expansion phase from the IT side.

Plan and design IT operations for global branches aligned with Headquarters' IT strategy, while building, scaling, and operating globally utilized IT services.

Detailed Scope:

1. Global IT Planning & Standardization:
   Promote IT strategy and standardization adapted to local requirements, regulations, and existing setups across global offices (e.g., establishing global IT roadmaps, standardizing local onboarding and offboarding workflows).

2. Global Service Architecture & Operation:
   Select, implement, and manage global SaaS, infrastructure, and security solutions (e.g., unified access control via Okta, Jamf, and Microsoft Intune; VoIP/messaging infrastructure using Zoom Phone; workflow system redesign).

3. Global IT Operational Design & Execution:
   Establish operational frameworks that run seamlessly across different time zones and office sizes, collaborating with local IT teams (e.g., designing global helpdesk workflows, global IT asset inventory, incident escalation paths).

4. Cross-Border IT Collaboration:
   Partner closely with local IT members to drive HQ policy adoption, gather local needs, and share best practices (e.g., hosting regular syncs, supporting local IT initiative rollouts, tracking global KPIs).

Collaborating Teams:
Global branch IT teams, AI Leads, CSIRT, Corporate IT, Infrastructure Engineers.

[Technical Challenges & Future Initiatives]
■ Global IT Operational Framework:
Identify where global standardization is needed versus where local optimization is acceptable. Design scalable IT operating models capable of rapidly integrating new acquisitions and offices.

■ Establishing Global IT Governance:
Build governance mechanisms that balance corporate HQ controls with local branch operational flexibility while fulfilling diverse regional compliance and security requirements.

AI Tools: Claude, Gemini
Collaboration: Slack, Microsoft 365, Google Workspace, Zoom
Documentation: esa.io, Confluence
Task Management: Trello, Jira
CRM: Salesforce, Microsoft Dynamics
IP Phone: Dialpad, Zoom Phone
EMM & Security: Jamf Pro, Microsoft Intune, Defender for Endpoint
iDaaS: Okta
IaaS: Google Cloud, Microsoft Azure
iPaaS: Zapier, Workato, n8n
OS / Devices: macOS, Windows, iOS
HR & Operations: kickflow, SmartHR, DocuSign, Miro

■ Architect Global IT Architecture from Scratch:
Take ownership of core global IT strategies during an active global expansion phase. Move beyond mere operational maintenance to designing the global IT architecture of tomorrow.

■ Collaborate across Diverse Cultures and Regions:
Work daily with team members and IT staff across the US, Asia, and other regions, building valuable experience as a global IT professional who bridges business practices via tech.

■ AI-First Next-Generation IT Operations:
Incorporate modern AI tools like Claude and Gemini into internal workflows and update global IT operating frameworks for an AI-native era.

Corporate IT / Internal Systems Engineering Experience: 3+ years of hands-on experience in Corporate IT, Internal Systems, or IT Operations.

Language Proficiency: Professional working proficiency in English and Japanese (capable of writing, reading, and actively participating in global meetings/calls).

Systems & SaaS Administration: Proven experience designing or operating iDaaS (e.g., Okta), MDM/EMM (e.g., Jamf, Microsoft Intune), or enterprise SaaS administration platforms.

Multi-region or multi-country IT infrastructure implementation/operation project experience.

Experience defining technical and functional requirements in alignment with internal business stakeholders.

Proven track record leading IT projects to completion.

#1: Application Screening
#2: Interviews (2–3 rounds; may include on-site visits to the Tokyo Office)
#3: Offer

Note: Process and number of interviews may vary depending on experience. Reference checks may be conducted during the process.